Refund policy

RETURNS & DAMAGE POLICY

Each NSV print is produced to order and forms part of a limited photographic edition. For this reason, all purchases are considered final and we do not accept returns, exchanges or change-of-mind cancellations.

DAMAGED OR INCORRECT ORDERS

A refund or replacement may be considered if an artwork arrives damaged, defective or materially different from the item ordered.

Please contact info@nonstopviews.com within 48 hours of delivery and include:

• Your full name and order number
• Clear photographs of the artwork and frame, where applicable
• Photographs of the external and internal packaging
• A brief description of the damage or issue

Please retain the artwork and all original packaging while the claim is being assessed. Do not return an item without first receiving instructions from NSV Prints.

Once the claim has been reviewed and approved, we will arrange an appropriate replacement or refund. Where a replacement is possible, this will ordinarily be our first resolution. If the relevant edition can no longer be replaced, a refund may be issued to the original payment method.

Damage reported after the 48-hour notification period, damage caused after delivery, incorrect handling, improper installation or normal variations in screen-to-print colour may not qualify for a replacement or refund.

ORDER CANCELLATIONS

Because production may begin shortly after payment is confirmed, cancellation requests are not guaranteed. If you need to request a cancellation, contact us immediately at info@nonstopviews.com. An order cannot be cancelled once printing, framing or fulfilment has begun.

Nothing in this policy limits any rights available to customers under applicable consumer-protection law.